Shipping policy
We ship Australia wide with Australia Post, with tracking on every order.
Free express shipping over $99
| Order value | Shipping options |
|---|---|
| Under $99 | $10 standard, or $15 express |
| $99 and over | Free express shipping |
The $99 threshold includes GST. All prices on our site include GST.
Dispatch times
Orders placed before 2pm on a weekday are dispatched the same day.
Orders placed after 2pm, on a weekend, or on a NSW public holiday are dispatched the next NSW business day.
We dispatch weekdays only. We do not dispatch on weekends or NSW public holidays.
Delivery estimates
These are estimates for express post, not guarantees. Once a parcel is with Australia Post, delivery times are outside our control.
| Destination | Express estimate |
|---|---|
| Sydney metro | Usually overnight |
| Other capital cities | Usually 2 business days |
| Regional areas | 2 business days to a week |
Standard post takes longer and timeframes vary more.
Tracking
Every order is tracked. Your tracking number is emailed to you automatically as soon as we print your shipping label.
Where we ship
We ship anywhere in Australia, including PO Boxes and Parcel Lockers.
There are no surcharges for remote or regional addresses. If it costs us more to get your parcel to you, we cover it.
We do not currently ship outside Australia.
Delivery and signatures
Orders are sent without signature on delivery. This means Australia Post may leave your parcel if they judge it safe to do so, or leave a card for collection.
Please make sure your delivery address is correct and complete before you check out. We accept no liability for failed delivery or loss caused by incorrect or incomplete address details provided at checkout. If a parcel needs to be resent because of an incorrect address, the cost of resending is payable by the customer.
If your parcel does not arrive
Contact us within 14 days of dispatch if your order has not arrived.
We will lodge an enquiry with Australia Post on your behalf and, where an order is confirmed lost in transit, send a replacement.
If tracking shows your parcel as delivered but you have not received it, contact us and we will request proof of delivery from Australia Post.
If your parcel arrives damaged
Contact us within 5 days of delivery and include photos of the damage and the packaging.
We will lodge the claim with Australia Post and send a replacement.
Items we need to order in
If we do not stock a connector, we can usually source it for you. These are air freighted and generally arrive within about a week.
We will let you know when your connector arrives and send you an invoice. Once paid, it ships straight away.
Local pickup
We do not currently offer local pickup. All orders are shipped.
Questions
Email: sales@automotiveconnectorexperts.com.au
Phone: 0478 655 500, 8am to 5pm Monday to Friday
Automotive Connector Experts
Cameron Wright T/A Automotive Connector Experts
ABN 29 879 525 528
1 Aroo Road, Ulladulla NSW 2539
Last updated: 12 August 2026