Refund policy

Nothing in this policy limits or replaces your rights under the Australian Consumer Law. You are always entitled to a repair, replacement or refund for goods that are faulty, not as described, or that do not do what we said they would.

If your item is faulty or we sent the wrong one

We fix this at our cost, straight away.

Contact us within 5 days of delivery with photos of the item, and we will send the correct or replacement part at no charge to you. We cover return postage.

You do not pay return freight, a restocking fee, or anything else in this situation.

(Note: the 5 day window helps us deal with the supplier or carrier quickly. Faults that appear later are covered by the warranty section below and by your Australian Consumer Law rights.)

If you change your mind

We accept change of mind returns within 14 days of delivery.

Conditions:

  • The item must be unused, unopened, and in its original packaging
  • Pins and terminals must not be crimped or modified
  • You pay return postage
  • A 15% restocking fee applies
  • The original shipping cost is not refunded

To arrange a change of mind return, contact us and we will issue you an RMA number before you send anything back.

If you ordered the wrong connector

Connectors are hard to identify, and we know it.

Every product listing includes detailed photos so you can check the connector, the pin count and the keyway before you buy. If you are not sure, contact us before ordering. Send us a photo and we will help identify what you need. That service is free and we would much rather help you get it right the first time.

If you have already ordered the wrong part, our change of mind terms above formally apply. That said, please get in touch. We would rather sort it out than have you stuck with a part you cannot use, and we will work with you to find a solution.

Items we cannot accept for change of mind returns

Change of mind returns are not available on:

  • Special order and sourced items
  • Clearance items
  • Bulk packs
  • Cut lengths of wire

This exclusion applies to change of mind only. If any of these items is faulty, damaged or not as described, your Australian Consumer Law rights apply in full and we will make it right.

How to start a return

  1. Contact us by email at sales@automotiveconnectorexperts.com.au or phone 0478 655 500 (8am to 5pm Monday to Friday)
  2. We will issue an RMA number. Do not send anything back before you have one
  3. Send the item using tracked postage, with your RMA number written clearly on the parcel

Return address:

Automotive Connector Experts - Returns
RMA# [your number]
1 Aroo Road
Ulladulla NSW 2539

Please use tracked postage. If a return goes missing in transit, we will lodge a claim with Australia Post, but tracking makes that far easier for everyone.

Refunds

Refunds are processed as soon as we receive and check your return.

Refunds go back to your original payment method. If you would prefer store credit instead, just let us know.

Your bank or card provider may take a few business days to show the refund in your account.

Exchanges

We are happy to exchange an item provided it is in brand new, unused condition and in its original packaging.

Warranty

Our connectors carry a 12 month warranty against manufacturing defects.

The warranty does not cover:

  • Damage from incorrect installation or poor workmanship
  • Damage from using the wrong crimping tools
  • Normal wear, misuse or modification

Warranty claims are limited to the cost of the product. To the extent permitted by law, we are not liable for labour, diagnosis or reinstallation costs. Nothing in this section limits your rights under the Australian Consumer Law, which may entitle you to compensation for reasonably foreseeable loss in the case of a major failure.

Haltech products

Haltech handle warranty and returns on their own products directly.

If you have a warranty issue with a Haltech item, contact Haltech, or contact us and we will point you in the right direction.

Trade customers

Trade and bulk orders follow the same returns terms as retail orders.

Questions

Email: sales@automotiveconnectorexperts.com.au

Phone: 0478 655 500, 8am to 5pm Monday to Friday

Automotive Connector Experts

Cameron Wright T/A Automotive Connector Experts

ABN 29 879 525 528

1 Aroo Road, Ulladulla NSW 2539

Last updated: 12 August 2026